Communication Guidelines for Relationships
Here are some communication guidelines that I use to help the couples I work with learn to communicate better with each other.
RULES OF ENGAGEMENT by Keith Jordan, LCSW
Guidelines for Constructive Discussions When in Conflict with Your Partner
1. Don’t just rush in to a discussion. Instead, ask if it’s a good time to talk. If the other person says it is not a good time, set a time that will work for both of you.
2. Keep your concentration on the conversation. Make eye contact with the other person and look interested. Maintain your focus on the conversation and eliminate distractions such as TV, phones and videogames.
3. Focus on the pain, not the blame. Instead of blaming the other person, tune into the place in yourself that is feeling emotional pain and share that pain. Instead of reacting defensively to being blamed by the other person, listen for the pain behind the blame. Do not respond to the blame.
4. Don’t counterattack, just repeat it back. Actively listen to the other person by reflecting back what they are saying instead of interrupting to correct or argue against what they are saying. An interruption that could be constructive would be to ask them to stop for a minute so that you can make sure you understand what they are saying.
5. Don’t make them yawn or need “On and On Anon.” Don’t go on and on when you are talking. Give the other person a chance to show that they understand and to present their own point of view.
6. Talk about just one thing; don’t swing with the sink and everything. Talk about one specific issue at a time, not several things all at once, and don’t dredge up the past.
7. Check what is meant; don’t assume or invent. Instead of assuming that you are correctly interpreting what the other person means by their comment or behavior, ask or invite the person to share what they are thinking or feeling. Check with the other person about what they seem to be feeling by saying something like “You seem to be angry (or disappointed, etc.). Am I right about that?”
8. Don’t imply they’re demented when you can’t comprehend it. Instead of saying, “That’s crazy” or “You’re crazy,” let the person know that they have said or done something that you do not understand, and invite them to help you understand it. Variations of “that’s crazy” are “that’s stupid,” or “you can’t really mean that,” or “what’s wrong with you?”
9. Don’t overshoot with an absolute. Avoid the use of “you never” or “you always” or other absolutes. Such statements tend to result in defensiveness and might be considered “fighting words.” A better choice might be to say, “It would help me if you would _____ more often or less often.”
10. When they’re right about it, don’t fight about it. Acknowledge when the other person is right about what they are saying, or that they have made a good point.
11. If you’re wise, don’t tyrannize, or moralize or advise. Don’t tell the other person what they “should” do or “have to” do. You can let them know what they could do that would be helpful to you.
12. Don’t attack or abuse, or harass, or accuse. Do not allow yourself to resort to physical aggression, name-calling, insults, or bringing up something that you know will be an emotional trigger.
13. Take a break, leave the room; come back later and resume. If you see that the discussion has become an argument that is escalating and you are no longer able to listen to each other respectfully, take a time out. Get back to the discussion later after things have calmed down. If the other person needs to take a time out, respect their decision but check with them later to see if they are ready to resume the discussion.